Thank you very much for this! 


Jennifer Christian, MD, MPH
Moderator, Work Fitness & Disability Roundtable (multidisciplinary - 1200
members)
http://health.groups.yahoo.com/group/WorkFitnessandDisabilityRoundtable/
President, Webility Corporation - www.webility.md - 508-358-5218
Chair, The 60 Summits Project - www.60summits.org - 877-607-8664
LinkedIn: http://www.linkedin.com/in/jenniferchristianmd



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Subject: [SAFETY] Alertbox: Mental Models

It seems like this thought process might apply to a lot of safety
situations...

- Ralph


Jakob Nielsen's Alertbox for October 18 is now online at:
> http://www.useit.com/alertbox/mental-models.html

Summary:
What users believe they know about a UI strongly impacts how they use it.
Mismatched mental models are common, especially with designs that try
something new.

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