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I use logmein for personal use. (aka remote my work computer from home).
If I am providing tech support for someone remotely then I usually use zoho
meeting, which works very similar to the type of support you got with sonic
wall.

Bjorn Behrendt
IT Coordinator
Mount St. Joseph
[log in to unmask]
(802) 775-0151


On Thu, Oct 8, 2009 at 10:36 AM, John McSweeney <[log in to unmask]> wrote:

> I am looking for a remote access solution to allow a pc outside my network
> to see and control a desktop inside my network...... I did this with a sonic
> wall tech support where I went to an external web site, entered a permission
> key and he could control my desktop..... If I can find some similar
> solution, I may be able to save a $500 service call from someone who needs
> outside access to my lan. I looked at VPN and it won't work....
> Not sure if gotomypc would be hard to configure to get through my
> firewall...... must be something easier.
> thanks
>
> John McSweeney
> Cabot School Technologist
> [log in to unmask]
>