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I use logmein for personal use. (aka remote my work computer from home). If I am providing tech support for someone remotely then I usually use zoho meeting, which works very similar to the type of support you got with sonic wall. Bjorn Behrendt IT Coordinator Mount St. Joseph [log in to unmask] (802) 775-0151 On Thu, Oct 8, 2009 at 10:36 AM, John McSweeney <[log in to unmask]> wrote: > I am looking for a remote access solution to allow a pc outside my network > to see and control a desktop inside my network...... I did this with a sonic > wall tech support where I went to an external web site, entered a permission > key and he could control my desktop..... If I can find some similar > solution, I may be able to save a $500 service call from someone who needs > outside access to my lan. I looked at VPN and it won't work.... > Not sure if gotomypc would be hard to configure to get through my > firewall...... must be something easier. > thanks > > John McSweeney > Cabot School Technologist > [log in to unmask] >