September 2002


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Carrie Levow <[log in to unmask]>
Reply To:
Resnet Forum <[log in to unmask]>
Fri, 27 Sep 2002 11:31:55 -0400
text/plain (55 lines)
At NC State we use TimeTrade. TimeTrade is a web-based program that resides
on their servers, not yours. We've been using it for two years or so now
and we have been pleased with it.  It is a service that you need to pay for
and is priced by the number of "resources" that you have. In your case (and
ours) the resources are the student workers.

It's a very good program with a lot of features. It is geared towards
allowing students to sign up for appointments themselves (meaning the
people who need help can sign up based on technician availability), but we
have not used it like that yet. We use it for technicians to schedule
appointments for themselves and other techs.  I'm happy to provide more
info if anyone is interested.

Good luck,

At 11:12 AM 9/27/2002, you wrote:
>I've been thru the archives, and the only software mentioned is
>Our needs are this:
>We have 6 students that work varying hours.
>We have 2000 students that we service, averaging about 3 or 4 service calls
>a day. (I'm talking in the near future, we are still riding our September
>Has anyone run across/written any software that would allow us to schedule
>the service calls that we are generating.  Right now we are doing the
>traditional Excel spread sheet.
>Schedulesource seems targeted at covering a helpdesk 24/7 or 8/5.  We are
>looking for something that would allow us to assign service calls.  So I
>guess it's more a dispatching program.
>Any suggestions?

Carrie Levow
Assistant ResNet Coordinator
North Carolina State University, Box 7109
[log in to unmask]
(919) 513-2991

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