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Tue, 19 Oct 2004 14:37:11 -0400 |
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Dear Alexander,
I think many Thermo Electron instrument users feel that they have wandered
far too long in the desert without guidance.
It would be most helpful if you or someone from Bremen would kindly provide
information to ISOGEOCHEM to answer the following four questions.
1. What are the primary reasons that an office installation of ISODAT 2.0
will crash--an example of which is that described by Ian Bull?
Specifically, what should users do to prevent ISODAT 2.0 crashes?
2. Do both office and instrument installations of ISODAT 2.0 with SP 1.41
run under Microsoft Windows XP with SP 2? If not, will they do so under SP
1.42? If so, when will SP 1.42 be available?
3. Most users should be using antivirus software with ISODAT 2.0.
However, when we have had any problems with the instrument installation of
ISODAT 2.0, U.S. Thermo technical support personnel have advised us to go
bare and either disable or uninstall antivirus software. Is this correct?
4. We saw recently on ISOGEOCHEM that Gilles St-Jean pointed out the
problems in using McAfee antivirus software with ISODAT 2.0, yet McAfee
antivirus software was provided to us by Thermo Electron in a recent
procurement. Which antivirus software package does Thermo Electron
recommended for use with ISODAT 2.0?
Thank you in advance for your answers,
Tyler Coplen
U.S. Geological Survey
431 National Center
Reston, VA 20192
1 703-648-5862
[log in to unmask]
Alexander Paul
Duhr To: [log in to unmask]
<aduhr@THERMOFINN cc:
IGANMAT.DE> Subject: Delta loosing signal - Statement from Bremen
Sent by: Stable
Isotope
Geochemistry
<[log in to unmask]
UVM.EDU>
03/04/2002 11:36
AM
Please respond to
Stable Isotope
Geochemistry
Dear Isotopers,
This is to assure everybody on the list that the problem of "losing
signal for one cup during one run" has been noticed and will be solved
immediately.
The phenomenon was reported recently by a user controlling his Delta+XL
with IsoDat"old". This together with the recent reportings on the
Isogeochem listserver led us to the conclusion that the problem has to
be sought in the mass spectrometer controller itself - it is not a
problem of the IsoDat software may it be old or new.
I hereby like to encourage all users who face this problem not to hit
the reply button but to contact our local service manager Peter Haubold
at [log in to unmask] or me via email in order to find an
appropriate solution. Please state Service Number and date of purchase
in your email.
with best regards
Alexander Duhr
ThermoFinniganMAT GmbH
Bremen
Germany
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