Has your school enabled Google Plus? If it has and the student created a Google Plus account and his birthday indicates he's under 13 they will disable his account. The GAE admin can fix it in the dashboard. 


Elizabeth McCarthy, MAT
Technology Integration Specialist
Google Apps for Education Certified Trainer
802-229-0321x5224
________________________________________
From: School Information Technology Discussion [[log in to unmask]] On Behalf Of Holly Kruse [[log in to unmask]]
Sent: Monday, December 17, 2012 1:03 PM
To: [log in to unmask]
Subject: Google educational domain suspended user

We have a student who has been suspended/disabled on his google account and is now unable to access his google drive.
Google's ms is that we must enter a 13 year-old birthdate - He is 12, but we have fourth graders using google drive...no issue.
We're not sure what happened, except that he may have inadvertently clicked on setting up a google+ account.
Could anyone offer help?  Thanks, Holly

--
Holly Kruse
Librarian/Tech Integration/MS Teacher
Cabot School
25 Common Road, P.O. Box 98
Cabot, VT 05647
(802) 563-2289 x207 - phone
(802) 563-2022 - fax