Thanks Steve... The only course of ours that started this week is CMSI 310,
  for which the instructor is Melissa Bruce. She's coming into the lab
shortly, so I'll ask her if this is her course in question.

What should Melissa ask of Banner folk under scenario 1 below?

Thanks!
-Rob


On Wednesday, June 26, 2002, at 01:32  PM, Steve Cavrak wrote:

> The CIT Helpline wrote ...
>
> <<
> I just received a call from Jane Stroud, a grad student at UVM, and she
> needs to be added to a list of users so she can access her online course.
> The people at 656-0909 said you were the only person that could do that.
> The class started 3 days ago and she still can't access the class so it's
> pretty urgent.
>>>
>
> As far as I can tell, Jane is NOT registered for a WebCT course
> this summer (or any time).  Possible problems are:
>
> (1) Jane did not properly register for the course. The best
>     way to do this is to have her talk to her instructor and
>     to have the instructor check with Banner -- to make sure
>     that Jane is registered. (This is the sourcve of the problem
>     about 99% of the time.)
>
> (2) Jane did register, but there is problem with the registration
>     system - e.g. Jane's last name has changed, her social security
>     number changed, something like that. (I will ask the Banner
>     folks to check this out.)
>
> Beyond that, I would need more information - e.g. WHAT course is
> involved and WHICH instructor.
>
> Steve