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August 2006

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Subject:
From:
"J. Greg Mackinnon" <[log in to unmask]>
Reply To:
Technology Discussion at UVM <[log in to unmask]>
Date:
Fri, 11 Aug 2006 14:55:35 -0400
Content-Type:
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As of about 1:00 print services were restored to full functionality.  We 
are continuing to monitor the situation for continuing problems.

The cause of the service outage appears to have been a faulty print 
processor provided by HP.  Effectively, a single failing HP printer 
caused the entire print service to become corrupted.  Replacing the HP 
print processor with a generic Microsoft processor restored service to 
all other printers.  The offending device was then removed from the network.

-Greg Mackinnon
x68251

Geoffrey Duke wrote:
> Reports of our success were exaggerated. Apparently, this issue has 
> reoccured, starting at 9:25 am. We will be continuing our work with 
> Microsoft.
>  
> Anyone for a rousing chorus of "Printer are evil?"
>  
> --Geoff
>
>     ------------------------------------------------------------------------
>     *From:* Technology Discussion at UVM
>     [mailto:[log in to unmask]] *On Behalf Of *Geoffrey Duke
>     *Sent:* Friday, August 11, 2006 9:15 AM
>     *To:* [log in to unmask]
>     *Subject:* Printer consumables conservation program [ re: printing
>     issues ]
>
>     Yesterday, thanks to the new Printer Consumables Conservation
>     Program, our print server processed 28% few jobs than it had
>     earlier this week [1]. We are confident that continuation of this
>     program would contribute to cost savings and a cleaner, healthier,
>     and more sustainable work environment.
>      
>     However, the program was greeted with less enthusiasm than we were
>     hoping. After some quickly arranged interviews with members of the
>     community, we have decided to re-evaluate the methods of our
>     program. Reliable printing service has been restored.
>      
>     As of 9:15 am today, we have processed 425 jobs successfully.
>      
>     --Geoff
>      
>     PS. Maybe we need a good slogan; "Printer Free Day" or "Just say
>     no to printing"
>      
>     PPS. This is my Friday morning way of saying that the printing
>     issue has been resolved. Thanks for your indulgence.
>      
>     [1] The mean number of jobs printed each day, Monday through
>     Wednesday, was 2701. On Thursday, 1952 jobs were processed.
>

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