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March 2001

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Subject:
From:
Russ McDonald <[log in to unmask]>
Reply To:
Departmental Technology Coordinators <[log in to unmask]>
Date:
Wed, 14 Mar 2001 12:12:45 -0500
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We (Admissions Dept.) recently received some of the Dell Optiplex GX110
systems though the UVM CAP program. All of these systems had problems
shutting down correctly, they would "hang" on the "Windows is Shutting
Down" screen. From talking to different people on campus and at Dell I
discovered that I wasn't the only one faced with this annoying problem.
After many hours of reading up on Windows 98se's numerous shutdown
issues and trying various troubleshooting techniques, I believe I have
found the culprit.

Like I said earlier and as you may well know, there are quite a few
problems and fixes documented on Win98se shutdown problems. Therefore
this "fix" may or may not help in your particular situation. I didn't
find this solution  documented anywhere else, so I wanted to share it
with you and hopefully it works for you also.

1. Disable the "Scan floppies on shutdown" option in McAfee or whatever
antivirus software you might be using. I can't say for sure this helped
in our case, but it is well documented that this can be a problem. I
know that alone it didn't do the trick for us, but it can be a problem
in some cases if enabled.

2. In msconfig, disable DMILDR and Win32SL by unchecking them. This
appears to be the thing that really made a difference for us. I am
assuming here, but I think somehow the DMI software is trying to send
broadcast messages over the network while Windows is trying to shut
down, thus the problem. I am not sure this is what's happening, but I
talked to someone at Dell and he agreed that it could very well be
what's causing the problem.

3. You may also want to uncheck, in msconfig, other memory using
programs. Below is a list of other items that I have disabled to free up
resources. By no means am I advocating that you disable any or all of
these items. Personal preferences will probably dictate what you want
enabled or disabled. I'm listing them with some of the information that
I have gathered so that you have an idea of what they do.

WARNING - Some items (i.e. SystemTray) are needed by Windows, so DON'T
arbitrarily uncheck items if you are not sure what they do.

Disknag - Dell's reminder to to make diskettes of software installed.

Adaptec DirectCD - Allows you to drag and drop files onto the CD-R
drive.

SxgTKBar - Sondius XG SoftSynthesizer for the sound card.

LoadPowerProfile - Known to cause a shutdown problem in some cases. You
will see this entry twice, that's normal. Disable both instances.
Disable Power Management in Control Panel FIRST by setting everything to
"never".

AutoShutdown - A utility used to run programs at shutdown. Known
to cause shutdown problems in some cases.

WorkstationScheduler - Novell desktop scheduler. We use Microsoft
Scheduling Agent.

Office startup - Known to be a "resource hog".

Machine Debug Manager - Used to provide application debugging.

ResolutionAssistant - Dell diagnostic software.

If you are unsure if any of these programs are needed in your
environment, please contact the "technical resource for your
department" or the Helpline, CIT.

Hope this helps,

Russ

--
Russ McDonald
Computer Specialist
Admissions/Financial Aid Dept.
[log in to unmask]
6-0234

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