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January 2006

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Subject:
From:
Stefanie Ploof <[log in to unmask]>
Reply To:
Technology Discussion at UVM <[log in to unmask]>
Date:
Thu, 26 Jan 2006 12:45:45 -0500
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Hi all, I'm hoping that someone has experienced this problem and has
advice for why the problem is happening...  Since UVM doesn't support home
networking routers specifically and since the person I am helping is a
retired UVM staff person, I'm posting this during my lunch time and hope
you'll use free time to respond. :)

I'm obligatorily helping someone who has Verizon DSL and a Linksys WRT54G
v5 router capable of 802.11B/G.  The router is configured for PPPoE with
WEP 128-bit encryption, and keys have been generated on his wireless
machines to match the key generated by the router.  The Linksys router has
been configured to be in a separate subnet from the DSL modem.

For a reason that escapes me, any wired or wireless computer that use the
router will periodically be dropped from network accessibility and be
given a 169 address.  The only way to re-establish a network connection to
the devices is to access the Linksys router web interface (the machines
can still browse to the 192.168 router address, but no other addresses)
and click on Save Settings.  No settings are misconfigured, just the
action of resaving the settings regrants access to the network for all
wired and wireless computers connected to the router.  If the router is
removed from the equation and a computer is plugged in directly to the DSL
modem the computer never drops network connectivity.

Since resetting the router would mean regenerating the keys for encryption
he has not tried this yet, but if it's the only solution then he'll try
it.  Does anyone have ideas why this is happening?  Defective router, or
is this a settings issue?  If settings, what should he look at?  Verizon
is unable to help with this problem because the router was purchased
through a third party.

Thanks for any suggestions.

Stef

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