MEDLIB-L Archives

March 1996, Week 1

MEDLIB-L@LIST.UVM.EDU
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Medical Libraries Discussion List <[log in to unmask]>
Subject:
end-user satisfaction surveys?
From:
Gretchen Hallerberg <[log in to unmask]>
Date:
Wed, 6 Mar 1996 15:54:18 -0500
Reply-To:
Medical Libraries Discussion List <[log in to unmask]>
Parts/Attachments:
text/plain (19 lines) 
We've had MEDLINE (etc.) up via network for end-user searching for
about five years now, and we think it's time to do survey our end-users
in detail to find out how satisfied they are.
 
Somebody out there must have already done something like this...  Would
you be willing to share your experiences, and possibly even your survey
instruments?
 
We're trying to be very careful to distinguish among connectivity issues,
interface issues, training/expertise issues, etc.
 
Thanks!
Gretchen Hallerberg          [log in to unmask]
Cleveland Clinic Library Services
9500 Euclid Avenue   TT40
Cleveland, OH  44195
voice: 216/445-7333
fax: 216/444-0271

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