MEDLIB-L Archives

June 1999, Week 2


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Deborah Adams <[log in to unmask]>
Reply To:
Deborah Adams <[log in to unmask]>
Wed, 9 Jun 1999 08:01:14 -0400
text/plain (60 lines)
This is a very interesting project.  It would be extremely useful to be able
to link satisfaction levels to the data on what is being done in the
libraries.  In addition we have monitored not only satisfaction but also how
important the service is to the user.  If all these components could somehow
be input and linked in your database, this would be highly useful.

If you need any assistance in the planning, I would be interested.  I was
formerly on the Standards Committee when the Hospital Libraries standards
were rewritten.  I also helped write the customer satisfaction survey
published in National Network by the group in Detroit.

Deborah Adams, MSLS, AHIP         Phone: (248) 471-8434
Botsford General Hospital         Fax: (248) 471-8505
Library and Internet Services     [log in to unmask]
28050 Grand River Ave.  
Farmington Hills, MI 48336

-----Original Message-----
From: Debra Rand [mailto:[log in to unmask]]
Sent: Tuesday, June 08, 1999 5:17 PM
To: [log in to unmask]
Subject: Re: One more try

In response to some of the recent medlib-l messages re "what is MLA doing
to help hospital libraries with benchmarking" I submit the following
brief notes.

The MLA Benchmarking Taskforce has developed a plan for a large scale web
based benchmark database for hospital libraries. A beta test is planned
for the fall.  The task force has spent a great deal of time reviewing the
experiences of other benchmarking efforts in order to improve the process.
Some of the issues to be dealt with include:  standard data definitions,
access mechanisms, training or mentoring, and evaluation.

There will be an article in the next  issue of National Network (the HLS
newsletter) about the task force activities and plan of action.  Expect to
see a lot of information about this in late summer and fall.   As a member
of the Task Force and Past Chair of HLS I can say that MLA (both the Board
and HQ) have put a great deal of time and resources behind this project.
Building a database that can hopefully be used nationally by various size
and types of hospital libraries is a major effort.

There will be many opportunties for MLA members to get involved in the
project.  We hope that as many hospital libraries as possible
will contribute their data.

Debbie Rand

Debra Rand
Long Island Jewish Medical Center
Health Sciences Library
270-05 76th Ave.
New Hyde Park, NY 11040
e-mail:  [log in to unmask]   fax:  718-470-6150   voice:  718-470-7070