Is anyone using a database to capture questions asked at the reference desk?
We're looking at developing a system that would capture the question asked,
the response given and then assigning a subject heading that would assist
with our stat reports. Can anyone share their form or other ways in which
people are capturing this type of info? 
Many thanks. 

Michelle Arbuckle, MLIS 
Manager, Patient Education 
Princess Margaret Hospital 
610 University Avenue 
Toronto, ON 
M5G 2M9 
tel. 416.946.4501 ext. 5644 
pager. 416.790.7240
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http://www.uhn.ca/patient/health_info

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