Can anyone help?  Not available in DOCLINE.
Willing to pay $22.

Journal of Service Management 28(1):57-64 March 2017.  McFadden, Stock.  Improving Service Operations: Linking Safety Culture to Hospital Performance.

Thank you,
Pat

Pat Regenberg MLS AHIP
Library Manager
Overlook Medical Center
99 Beauvoir Ave.
Summit, NJ 07901
(908) 522-2886

************************************************************************************************************************************************************************************************************************************************* Overlook Medical Center, based in Summit, NJ, is a recognized leader in neuroscience care and home to some of New Jersey's top doctors, offering cutting-edge research, advanced technology and treatments in a compassionate, patient-centered environment. Atlantic Neuroscience Institute is the region's leader in neuroscience care, offering a broad range of advanced neurological, neurosurgical and neurodiagnostic services. Overlook Medical Center is certified as a Level IV Epilepsy Center as well as home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else is in New Jersey, and the largest and most experienced CyberKnife(r) program in the state. U.S. News & World Report has consistently recognized Overlook Medical Center among the best hospitals in central New Jersey and as a "Best Regional Hospital" for neurology & neurosurgery. Overlook has been recognized by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals, as one of 'America's 100 Best Hospitals' for two years in a row. Overlook has also received Healthgrades' Distinguished Hospital Award for Clinical Excellence(tm) five consecutive times. Overlook also includes a satellite emergency department in Union, NJ, Emergency Services at Overlook - Union Campus, which treats about 40,000 emergency cases each year. The Union campus has been recognized three consecutive times by the Emergency Nurses Association with the prestigious Lantern Award(tm). Accredited for behavioral health care by The Joint Commission, Overlook Medical Center also has advanced certification for Perinatal Care and as an Advanced Comprehensive Stroke Center. The hospital is also Joint Commission-certified in spine surgery, wound care, and primary care medical home (PCMH) for patient-centered, comprehensive and coordinated care. Overlook Medical Center is nationally accredited by the American College of Surgeons-Commission on Cancer and the National Accreditation Program for Breast Centers. *************************************************************************************************************************************************************************************************************************************************


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