Has anyone else been having issues with the print quality of some of the articles in Ebscohost's fulltext databases?

Recently I've notice that a number of articles have been scanned in grayscale.  When printed, there is a gray background and the text is light and fuzzy - like dot matrix print.  This is extremely difficult to read.  I have tried to find a way to change the setting to black & white when printing, but have had no luck.

I know that sometimes when I scan articles for ILL, I use grayscale so that photos and graphs that use shadings have better resolution.  But a number of the articles in Ebscohost are just plain text - no photos, no graphs, no shadings - so I would expect them to be in b&w.  Black & white files are also smaller than grayscale.  There is some inconsistency in the way Ebsco scans the articles.  I came across two articles from the same issue of the same journal - one was black & white, the other grayscale.

I have talked to an Ebsco customer service person and given them the citations to some articles for examples.  They will look into this on a case by case (article by article) basis.

If others have encountered this same dissatisfaction, please let Ebsco know.  Perhaps then they will look into their fulltext as a whole and set some quality standards.

Deb Lawless
St. Vincents
Jacksonville, FL

Deborah Lawless
St. Vincents
Medical Library
1800 Barrs St.
Jacksonville, FL  32204
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(904) 308-8165 voice
(904) 308-2976 fax

"I've chosen the work I want to do.  
If I find no joy in it, then I'm only condemning
 myself to sixty years of torture.  And I can find 
the joy only if I do my work in the best way possible to me."
Ayn Rand - The Fountainhead



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