I found the following in the May 2001 issue of T+D (Training and
Development) p. 30 -

A new survey from Roper Starch Worldwide finds that it takes an average of
12 minutes for Web users to become noticeably frustrated when they can't
find what they're looking for online ; 7 percent of respondents hit the roof
after only 3 minutes of searching.

(from FYI/roper.com)


Cathy Jordan
Medical Librarian
National Naval Medical Center
8901 Wisconsin Ave
Bethesda MD 20889
(301) 295-1185
(301) 295-6001 fax
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