I'm sorry to say that we have had this exact problem and have tried to resolve it for over ten years with probably six or seven different reps, and have never successfully resolved it.
The one solution that seemed to have promise was to make the hospital a child account for the system account, which should allow people in your hospital to access both the hospital's subscription and the system's subscription, but it didn't seem to work for us. If that works for you, please let me know and we will try setting it up that way again!
Best wishes
Layla
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Layla Heimlich
Medical Librarian
MedStar Washington Hospital Center
Washington DC
________________________________
From: Medical Libraries Discussion List <[log in to unmask]> on behalf of Magnan, Deborah <[log in to unmask]>
Sent: Tuesday, September 1, 2020 10:16 AM
To: [log in to unmask] <[log in to unmask]>
Subject: [EXTERNAL] Problems accessing full text on subscribed ScienceDirect journals?
** ATTENTION: This email originated from outside the MedStar Health network. ** DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
Our hospital is part of a multihospital system. Our library has ScienceDirect subscriptions that are specific to us, as well as a subscription to a journal for the entire multihospital system. These have been put on the ScienceDirect website in two separate accounts, and users need to select one of the accounts in order to access a journal. The website then records the chosen account, makes it the default for that user, and doesn't provide access to the subscriptions in the other account. Users need to know to click the building icon at the top of the ScienceDirect screen to change from one account to the other (without being given that information), otherwise they'll be locked out of any journal that's in the other account.
If you've had a similar problem with Science Direct and were able to resolve it, we'd appreciate hearing from you. Please contact me off the list. Thank you.
Deborah Magnan, MLIS, AHIP
Associate Librarian
Samuel and Sandra Hekemian Medical Library
30 Prospect Avenue, Hackensack NJ 07601
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T: 551-996-2326 | F: 551-996-2467
W: HackensackMeridianHealth.org
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