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June 1999, Week 2

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Subject:
Tracking Patient Concerns
From:
Rochelle Kramer <[log in to unmask]>
Reply To:
Rochelle Kramer <[log in to unmask]>
Date:
Mon, 7 Jun 1999 10:54:04 -0400
Content-Type:
multipart/mixed
Parts/Attachments:
text/plain (299 bytes) , rkramer.vcf (166 bytes) 
I have been asked by a hospital administrator to find information about
how hospitals track patient complaints/  patient  and family
satisfaction, etc. with forms or surveys.

Does anyone have any ideas?  I tried MEDLINE and Healthstar for
"concerns tracking," (the term that I was given) with no results.

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