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March 2011

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Subject:
From:
Andrew Taylor <[log in to unmask]>
Reply To:
Discussions about Mobile Devices <[log in to unmask]>
Date:
Wed, 30 Mar 2011 10:46:56 -0400
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Here's the Synthesis support team's two bits on my issue...

http://www.synthesis.ch/faq.php?lang=e&lay=desk&faq=65&cat=1 
<http://www.synthesis.ch/faq.php?lang=e&lay=desk&faq=65&cat=1>

and

http://forum.synthesis.ch/showpost.php?p=1003&postcount=3 
<http://forum.synthesis.ch/showpost.php?p=1003&postcount=3>

The first described scenario (the "triangular" or "circular" syncing) is 
definitely not the case in my situation... unless the first failed sync 
attempt, promptly followed by a second sync attempt, creates a situation 
yielding similar results to this.  Maybe this is the lesson to be 
learned here: to wait five minutes after a failed sync attempt to try again.

But then again, the Slow Sync symptom seems to point to UVM's calendar 
server as the culprit, according to Synthesis anyway.  Thoughts, comments?

Andy

On 3/30/2011 10:25 AM, Andrew Taylor wrote:
> Hi Mobile-ers,
>
> I've been having some problems syncing Oracle Calendar through SyncML 
> with a Galaxy tablet, running Android OS; maybe one of you has had the 
> same problems in the past, so here it is:
>
> Once in a while (this has happened at least 3 times in just a few 
> months), when clicking the Sync button in SyncML, I receive the 
> "Synchronization failed" message.  I then try to Sync again, and it 
> succeeds this time.  Great, except now my Oracle Calendar on my PC 
> shows two of all events that were synced to the Tablet device (30 days 
> in the past, 60 days in the future).
>
> Strangely, there are NOT duplicates on the Tablet device calendar, 
> only in Oracle Calendar.  Trying to be sneaky (and correct the 
> duplications), I selected to update the Calendar server from the 
> Tablet's calendar, and I was told "Feature not supported".  Another 
> oddity then occurred; I changed back to Normal Sync mode again, and 
> clicked the Sync button.  Instead of doing a "Normal Sync", it 
> attempted a "Slow Sync"; not only did it get the Sync mode wrong, but 
> it failed to complete, and the SyncML screen disappeared before 
> finishing or displaying any error message.  This too has happened 
> before, and normally after frustratedly leaving the device alone for a 
> few hours, I return to it and find that the syncing feature is working 
> fine again.
>
> I've reinstalled this software just a few days ago, so I'm fairly 
> certain its the newest version.  Any suggestions in making this 
> software work properly would be greatly appreciated!
>
> Andy
>

-- 
Andy Taylor
RSENR Computer Support
Hills Room 125
Office Phone: 656-0715
Submit a footprint at https://footprints.uvm.edu/rsenr.html

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