Hello,
I have just changed to a Blackberry Bold from my old Blackberry 8830.  
Although my email seems to come through to my phone it is not entirely 
coordinated with my computer.  If I delete a message on my phone and 
check delete phone and mailbox, then it moves to the trash in both.  
However, if I delete from my mailbox on my computer, nothing happens on 
the phone.  Where do I start?
Thanks
Fran

Roger Bombardier Jr. wrote:
>
> Greetings,
>
>
> If you are a BlackBerry user who uses the Notifylink software to 
> synchronize the contact list on your device with your contacts in 
> Oracle Calendar, Enterprise Technology Services wants to let you know 
> of a problem that may affect you.  NotifyLink is the software that 
> synchronizes your email and contacts with your BlackBerry.  
>
>
> We have noticed an intermittent problem with the NotifyLink software 
> and personal contacts.  Some personnel in ETS have noticed a small 
> number of contacts disappearing from their BlackBerrys and from their 
> Oracle Calendar address books.  We have at present noticed no 
> significant problems with the email or calendar entries.
>
>
> A simple way to tell if you are using this method is to open the 
> NotifyLink mail program (on your BlackBerry), select "Preferences" 
> (using the BlackBerry menu button), then select "PIM Settings", and 
> look for a check mark next to Sync Contacts, if the box IS checked you 
> may be affected, if the box is NOT checked you are not affected.  
> _Please do NOT check the box if it is not checked.___
>
>
> If you have significant contacts in Oracle Calendar AND you use 
> NotifyLink to synchronize them with your BlackBerry, this issue may 
> affect you, and you should back up your contacts.  Each of us is 
> responsible for backing up contacts, and there are a variety of 
> methods, including the BlackBerry Desktop Manager.   One of the 
> easiest methods is to utilize the Web based backup system offered by 
> your wireless carrier: 
>
>
> Verizon Customers:
> https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp
>
> AT&T Customers:
> http://mobilebackup.att.com/jebber/public/att/index.html
>
>  
>
> ETS has opened a support case with Notifylink.  
>
>  
>
> Contact people if you have questions or need assistance: 
>
>  
>
> Roger Bombardier Jr.
>
> [log in to unmask] <mailto:[log in to unmask]>
>
> (802) 656-7744
>
>  
>
> Phil Plourde
>
> [log in to unmask] <mailto:[log in to unmask]>
>
> (802) 656-8113
>

-- 


Frances E. Carr, Ph.D.
Professor, Department of Pharmacology
College of Medicine
University of Vermont
Given Bldg B-333
89 Beaumont Ave.
Burlington VT 05405
TEL    802-656-1318
FAX   802-656-4523