SAVE THE DATES!!!!!!     VMCTA September 13-15, 2020

Monday, September 14th

The Vermont Municipal Clerks' and Treasurers' Association will be having our 84th Annual Business Meeting on Monday, September 14th via Zoom.  The Zoom waiting room will open at 12:00 noon for those that wish to join early, and the business meeting will begin at 1pm. A zoom meeting invitation will be sent out to the membership via the listserv and will also be available on our website  www.vmcta.org<http://www.vmcta.org> in the near future.

Not a VMCTA Member? Please consider joining us. The membership fee is only $35.00 per year. With membership you have access to the VMCTA Listserv. Membership Form<https://www.vmcta.org/vertical/sites/%7B753BB31A-8921-4599-9D2F-A7995421225B%7D/uploads/vmcta_Membership_form_2020-2021.pdf>.

Tuesday, September 15th

Open to all, the VMCTA Education Committee has a special via Zoom interactive General Session planned for Tuesday, September 15th  with Andy Masters, award-winning author, and international speaker! You don't want to miss him!

The topic of his session will be: HERO Government Service in a COVID-19 Environment

This is Andy's most critical service program ever for Government employees  Andy illustrates that "Crises Lead to Forced Innovation", therefore we need to create solutions to provide even better services for our residents.  A crisis can either tear communities apart or bring communities closer together.  Residents will always remember how they were cared for by their government during a time of crisis.

*             Interactive brainstorms on improving services through new innovations
*             Anticipate challenges and complaints; then plan and prepare accordingly
*             Embrace an empathy for those served, and a concern for their health at all times
*             Be a light of positivity and solutions, during stressful and turbulent times.
*             Manage customer expectations to improve quality, and decrease internal stress

Powerful service principles are based on Andy's award-winning book "Kiss Your Customer", as he proves that we must "create a transformation from doing a job to creating a bond".  Andy also shares examples from government agencies on how to create resident loyalty, avoid dissatisfaction, and improve reputation-including on social media.  Enjoy this timely, interactive, and impactful program which provides critical solutions to our communities during our COVID-19 pandemic.

BIO
Andy Masters, MA, CSP is an award-winning author and international speaker who cultivates & empowers our Government leaders and servants.  Andy helps leaders improve internal & external service levels, helps leaders solve our succession planning crisis, and helps leaders do more with less-while fostering a positive, innovative, and high-morale environment.

He has written 5 books, earned 4 degrees, and received the prestigious "CSP" award/designation of the National Speakers Association (NSA), the highest earned international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.

Sunday, September 13

Don't miss the via Zoom Athenian with Dawn Michanowicz!  The book is Upstairs at the White House: My Life with the First Ladies by JB West.

The VMCTA Education Committee will have more information on these two programs along with registration information out soon! So stay tuned and SAVE the DATES!!


Hope to see you then!
Georgette

Georgette Wolf-Ludwig, CVC/CMC
VMCTA President
Fairlee Town Clerk
PO Box 95
Fairlee, VT 05045
802-333-4363 ext. 1
Hours: Monday thru Thursday 8:30am - 3:30pm Friday 9:00am -12noon or by appointment
Website: Fairleevt.org