We use SchoolDude here at South Burlington, as well. I don't manage it,
but I've used it a number of times. It works, but the interface is slow
and not very polished. I do wonder why companies that seek to provide
professional services pick such stupid names. SchoolDude isn't alone in
From: School Information Technology Discussion
[mailto:[log in to unmask]] On Behalf Of Jack Barnes
Sent: Friday, January 23, 2009 1:57 PM
To: [log in to unmask]
Subject: Re: Help Desk Solution
We are using SchoolDude. We have been using it for about 4 years and
like it a lot. It was originally written for maintenance, then they
added IT to it so at CCSU we picked it up because maintenance had a
We now have over 27000 tickets in the system. Reporting and tracking is
good. there is a web requester and tickets placed by the web requestor
are routed by helpdesk.
Check it out at http://www.schooldude.com.
Jack W. Barnes, CNE
[log in to unmask]
>>> Patricia Aigner <[log in to unmask]> 01/23/09 1:32 PM >>>
I am looking for a HelpDesk solution for my district. We have over
users and two technicians J
I have experience with one or zero. Have you ever used Web Help Desk
any other product with success?
Director of Technology
Rutland City Public Schools
6 Church Street
Rutland, VT 05701
[log in to unmask]
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