I had a similar, not same, issue with some Chromebooks earlier this year
that would not update if the OU was pinned at a certain version. I moved
the devices to an OU set to update to the latest version then moved the
devices back after updating (it might take several updates)...  Guessing on
this, but if the OU OS is pinned to a set version, the device tries to
update to THAT version but can not because it needs an incremental update.
Once the device could grab the "latest" for that OS version as a step
increase, it could then update to the most current...

On Tue, Apr 30, 2024 at 9:59 AM Bjorn Behrendt <
[log in to unmask]> wrote:

> Considering the last post is from March 2023, I hope that you are not
> still waiting.  (I have a bunch of the 714's still in the box so I am
> following the thread).    Long-shot, but have you tried updating it from
> home?  Wipe it and try again?  temporarily put it into an OU that is on the
> beta channel?
>
> On Tue, Apr 30, 2024 at 9:37 AM Caleb Clark <[log in to unmask]> wrote:
>
>> ya, we've done the forced update. They are not past their life. I
>> think it's a mother board thing that should get fixed soon.
>>
>> https://community.acer.com/en/discussion/comment/1181086#Comment_1181086?utm_source=community-search&utm_medium=organic-search&utm_term=update+chromeos+flip+714
>>
>> On Mon, Apr 29, 2024 at 3:17 PM Chris Hart <
>> [log in to unmask]> wrote:
>>
>>> Inbound Shield™ has detected this email came from an external source.
>>> You are advised to be cautious when clicking on links or opening
>>> attachments.
>>>
>>> Hi Caleb,
>>>
>>> We experienced an issue that sounds similar to what you're describing
>>> with several of our Chromebook models; I'm not sure if it is the same exact
>>> issue you are having.
>>>
>>> Our "workaround" was to navigate to the bottom left of the Chromebook,
>>> click on the launcher, and type in "update."  This opened a new window
>>> where we could update to the newest Chrome OS.
>>>
>>> Best,
>>>
>>> *Chris Hart*
>>> *Technology Support Specialist*
>>> *MMU Esports Head Coach*
>>> *Mount Mansfield Unified Union School District*
>>> *(802) 858-1727 *
>>>
>>>
>>> On Mon, Apr 29, 2024 at 1:39 PM Caleb Clark <[log in to unmask]> wrote:
>>>
>>>> Has anyone run into this? I've found out that my teacher Chromebooks
>>>> (Acer Flip 714s) are on older ChromeOSes like 105 or 116 and not
>>>> auto-updating, even after checking for updates or using the crosh command "
>>>> autest”
>>>>
>>>> I updated them by installing a new OS of a USB, but they still won't
>>>> upgrade to the latest from 122. I've checked the OU and it's not a setting
>>>> there.
>>>>
>>>> --
>>>> Caleb Clark
>>>> Tech support and training, Windham Southeast Supervisory Union
>>>> 802-451-3532
>>>> [log in to unmask]
>>>> “The single biggest problem in communication is the illusion that it
>>>> has taken place." - G. B. Shaw
>>>>
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>
> --
> *Bjorn Behrendt M.Ed*
> MRUUSD: Director of Technology, Data, and Innovation
> 802.786.3998 x 296
> Schedule a time to meet <https://calendly.com/bbehrendt/officehours>
>
> *"Thank you & Never Stop Learning" *
> * <https://calendly.com/bbehrendt/office-hours>*
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