I have a Vortex scope and Vortex binoculars, so that is good to hear! (I”ll also be on Monhegan later this month; I hope with all my optics intact.)
> On Sep 16, 2018, at 11:00 AM, Ron Wild <[log in to unmask]> wrote:
> Hi all,
> I know that we don't typically share customer experiences on this site, but
> I feel I should tell this story. So if the site moderator lets this go,
> here it is.
> First day out on a ten day birding trip to Monhegan Island, Maine, my five
> year-old Vortex scope literally came apart in my hands. More than a little
> disappointed, I left the trail and called the company.
> Through spotty island cell service that required several reconnections, I
> spoke with someone in customer care who saw that I had already returned the
> scope once before for repair of the same problem.
> In consideration of that fact and that I was in the midst of a trip, they
> offered to overnight ship a new replacement scope to me.
> The new scope arrived as promised (delivery took an extra day due to the
> requirements of ferry service to the Island) and I was back out viewing
> shorebirds, sea ducks, seals and a perplexing array of gulls.
> Just wanted to share this experience and to say that Vortex is continuing
> the great customer service previously provided by Eagle Optics - its former
> sister company.