MEDLIB-L Archives

January 2000, Week 3


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Nancy Washburne <[log in to unmask]>
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Wed, 19 Jan 2000 15:34:43 -0500
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Has anyone else had problems dealing with this company? With the
dizzying rate of mergers/buyouts/shift of publishers it is hard to find
WHO is responsible for an item.  I bought it from Rittenhouse
Distributors, it has a Lippincott-Raven Distribution telephone # on
it-as well as a Medical Interactive telephone number--The kind lady at
Lippincott customer service tried four different numbers to help me,
told me that the Medical Interactive number on the cd was no longer
correct nor was the first other # she tried--when I got connected via a
supposedly valid # I goe a grumpy garbled answering machine message
telling me to leave & message-clunk-which I did--going onlinr to their
website I find outdated info there--including the inactive telephone #
for customer service--I left an email message explaining that the cd
(over $300.00) does NOT WORK on any of three different machines on which
we installed it--apparently it has a defective installation path--is
this sort of thing ringing any bells with my colleagues?   What's going
on with these expensive CD formats--not only is the selection of content
offered fairly
rotten, but the content is badly outdated--and when the item is flawed
fresh out of the package you pull teeth finding who is responsible for
replacing it?  Nancy from Temple