Wed came and went, and so did my deadline for getting this out to you. My
apologies. To those on Advocats, below is a document charting the
mission and goals of a new organization to better meet client IT needs
across campus. Comments are welcome and is attendance at our next
meeting. Feb. 9th at 1:30 to 3:00 in Phi Beta Kappa room in Waterman.
Please come to the next meeting with your version of the document below to
discuss and move toward a working mission statement and goal definitions
for the group. We will then bring this document to a gathering of the
broader IT support community for input, and we will post this to
Advocats, the listserv identified as the public vehicle for the group.
Note that the text is a bit funny, but the lines with one space indented
are 'bulleted' items.
I need some help contacting an informal representative from the following
areas to invite them to the next meeting. I think informal is better at
this juncture as opposed to involving Dean's level 'appointment'. Can
someone volunteer to make the below calls?
Education - Joyce Morris
Engineering- Tim Raymond
Libraries - Paul Philbin
Medicine - (I have contacted Jessica Dion, who will be joining us from the
College of Medicine)
Thanks, and see you soon.
Let me chart out the basic themes presented in the meeting below and we
can pick and choose from these in our further defining our purpose and our
work. This document should be seen as a working document, to be edited
and added to by any member of the current project team, and subject to
amendment through review by the larger IT support community.
Please add to this, edit, re-arrange the priorities, goals for the
IT Network Mission and Goals Statement:
Mission Statement Themes:
People working together - Openness, Accessibility, Friendliness (also
enhance communication between and among IT resources, publicizing and
marketing of services, capitalizing on buying capacity, increased teamwork
to get things done that serve the broader community and ourselves)
Systems working together
Change Implementation/Management/Facilitation (Facilitate and support
change processes, and model effective change methods)
Quality, Value, Total Client Satisfaction (personalized services and
Distributed/shared leadership/authority model with clear lines of
authority and clear processes for rapid and meaningful
decision-making. Fearless leadership.
Commitment to alignment in practice to the agreed-upon
policy/procedure/leadership we develop ie. be good followers as well as
Do it on the Net
Short-Term Goals (1st year):
Definition of central and decentralized computing unit roles (central
consulting services, central helpline, decentral client services)
Implement Problem tracking system
Leverage telephony/contact management processes to speed end-user
Campus-wide DHCP implementation
Develop efficient and effective processes for adoption of standards and
the re-evaluation of standards
Develop an internal IT process/meeting schedule, etc to share ideas, and
goals for each decentralized area.
Develop efficient and effective processes for experimentation and
innovation and the testing ground for the next 'standard'
Make microcomputer support the focus of IT services
Evaluate how we serve students, and implement new services for students
(with appropriate resources)
Really target each client group we serve, and ensure we are meeting needs
or are at minimum aware of needs.
Mid-Term Goals (1-3 years)
Influence and modify budgeting processes for IT (get the resources to
support the vision/mission properly)
Media services and Libraries at the front of IT teaching and learning
Consolidate redundant units
Identify outsourcing possibilities
Define Network Policy/Recommendation process for consistency and good
Develop online and human network of support resources via online database
and certification program/reward system for those not directly paid to
offer IT support in specialized areas
Long-Term Goals (3-5 years)
?? Can I even conceptualize this?
University of Vermont
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