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June 2000, Week 3


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Medical Libraries Discussion List <[log in to unmask]>
Denis Gaffney <[log in to unmask]>
Wed, 21 Jun 2000 12:20:58 EDT
text/plain; format=flowed
Denis Gaffney <[log in to unmask]>
text/plain (55 lines)
We experience the same problem too all the time, so Locator Plus is
practically useless to us.  We have tried the remedies suggested by NLM but
to no avail.  I'm glad to know it's not only us.

Denis Gaffney
St. Vincents Hospital and Medical Center
New York NY

PS  We have no similar problem with any other database on the Internet.

>From: "Blucker, Daniel M" <[log in to unmask]>
>Reply-To: "Blucker, Daniel M" <[log in to unmask]>
>To: [log in to unmask]
>Subject: NLM Locatorplus
>Date: Wed, 21 Jun 2000 10:19:17 +0300
>We have such a serious, repeated problem with NLM Locatorplus that we
>use it. I was wondering if anyone else has had this problem, and come up
>with a solution.
>Using either Internet Explorer or Netscape Communicator, we can get to NLM
>Locatorplus search screen.  We can usually type words in Keyword Anywhere
>and click Search.  However, almost anytime we click another search option,
>such as Title/Subject/Author or a title on a search results screen, we get
>the "Your connection to Locatorplus has timed out."  This happens in less
>than 5 seconds.
>This means we can search only by Keyword Anywhere, and even then, not
>always.  And we can never display a complete bibliographic or MARC record.
>Even if we repeatedly reconnect to Locatorplus, this problem persists.
>We experience this problem on all PCs in the Library.  Though in Saudi
>Arabia, we use a dedicated T1 line to Houston, Texas to connect to the
>Internet.  We have reported the problem to NLM ([log in to unmask]) three
>times.  The only suggestion they have offered is to clear the browser cache
>and history.  This has NOT resolved the problems the 3 times they suggested
>If you have experienced this problem, and resolved it, please let me know
>how.  Thank you.
>Daniel Blucker
>Health Sciences Library
>Saudi Aramco Medical Services
>Box 76, Room 0-140
>Dhahran 31311, Saudi Arabia
>(966-3) 877-3109; fax 877-3411

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