On 11/19/01 10:42 AM, "Steve Jarrett" <[log in to unmask]> wrote:

> Are any schools using help desk software to reference technical solutions?
> If so, what do you recommend?
>
> Steve Jarrett
> Mt. Mansfield District Technology Coordinator
> Chittenden East Supervisory Union
> (802) 899 - 3711


I have jujst created a db in filemaker Pro that we are starting to use. We
purchased a site license for Filemaker and are starting to create db in it.
We keep all of our fac signons and stud signons, inventory, and soon teacher
progress and student progress reports in it.

Filemaker is a real wysiwyg db and tons easier then access to create stuff
in. the cd is for PC and Mac. For example to create a 19 field db that
tracks name, room, school, prob, date, time, who fixed (from list), fix
date, possible fix, attempts, resolution, follow up name, date, followup and
category took 1-2 hours and to make it look pretty with colors drop down
menu, radio boxes, cholice lists, etc took 3 more hours.

If you want to meet sometime I would be glad to show it to you, or if you
have filemaker already, I will ship you a copy of mine.

_______________________________________________________
Jon Scherbatskoy - PC Support Technologist
[log in to unmask]

Stowe School District
Stowe, VT 05682
Stowe High/Middle School (802)-253-7218
          voice mail     (802)-253-7229 x 339
Stowe Elementary School  (802)-253-4154 x 231
http://www.stowe.k12.vt.us

"We did not inherit the land from our fathers,
We are borrowing it from our children."
Native American Saying