Hi all -

I've just learned that the new "Technology Support Index" (TSI) is available
at the ISTE site. This index (http://tsi.iste.org/) is a tool for schools
and districts to profile their technology support programs and to provide
solutions based on those unique profiles. Two assumptions are built into the
use of the TSI: First, that all district have in place or are planning
network infrastructure to every classroom. The TSI does not address the need
for infrastructure. Second, it assumes that all four domains of support are
required (read on). There is a relationship between the four domains —
spectacular work in one domain will impact the need for work in another
(e.g., staffing vs. standards). It is assumed, however, that a minimum
threshold is required in each domain.

The four domains of support described in the TSI are:

Equipment Standards — Focuses upon consistent equipment and software
decisions that can                 directly impact the quality of support
provided.

Staffing and Processes — Addresses technical assistance staffing and the
support practices used that can impact efficiencies in support.

Professional Development — Considers how strong professional development can
change the nature organizational support requirement and impact a team's
ability to provide support.

Intelligent Systems — Identifies strategies that capitalize upon the
technology itself to provide strong support.

The TSI was developed so that four general stages describe the school or
district's capability for each strategy, and also for each overall domain.
The stages are broad generalizations, but can be used to better understand
where a district may want to focus their improvement efforts.

The four stages of capability are:

Emergent — A strategy or domain that has a need for attention and
improvement; the emergent strategy or domain is in the beginning states on a
developmental continuum, and if the issues aren't addressed on-going support
challenges will likely be found.

Islands — A strategy or domain that has isolated areas of excellence, but
still needs attention and improvement. Some effective practices are in
place, but they are not systemic in nature.

Integrated — A support strategy or domain that is doing a very good job of
support in many areas.
Improvements are recommended, but they are limited in nature.

Exemplary — An outstanding strategy or domain; few improvements are
necessary as most areas are supported well. Improvements will refine the
support strategy.

We hope this is of use to you. We'll work to have it added to the list of
assessment tools and strategies posted on the VISMT site at
http://www.vismt.org/programs/infotech/planning/oresources/assessmt_resource
s.html

Bill Romond