i went to chip kimball's presentation of the tsi at necc and have been
waiting/looking for it to emerge on the iste site since then
we used this rubric at a recent tech inservice to start to evaluate our tech
support at each school - but mostly to see all of the things we aren't doing
it is indeed comprehensive, but also very restrictive
the highest scores are for the most restrictive environments - one platform,
one computer, one configuration, one everything
along with all of the staffing and management tools we all wish we could afford
this could be a topic for discussion / analysis at a future tech conference
Bill Romond wrote:
> Hi all -
> I've just learned that the new "Technology Support Index" (TSI) is available
> at the ISTE site. This index (http://tsi.iste.org/) is a tool for schools
> and districts to profile their technology support programs and to provide
> solutions based on those unique profiles. Two assumptions are built into the
> use of the TSI: First, that all district have in place or are planning
> network infrastructure to every classroom. The TSI does not address the need
> for infrastructure. Second, it assumes that all four domains of support are
> required (read on). There is a relationship between the four domains —
> spectacular work in one domain will impact the need for work in another
> (e.g., staffing vs. standards). It is assumed, however, that a minimum
> threshold is required in each domain.
> The four domains of support described in the TSI are:
> Equipment Standards — Focuses upon consistent equipment and software
> decisions that can directly impact the quality of support
> Staffing and Processes — Addresses technical assistance staffing and the
> support practices used that can impact efficiencies in support.
> Professional Development — Considers how strong professional development can
> change the nature organizational support requirement and impact a team's
> ability to provide support.
> Intelligent Systems — Identifies strategies that capitalize upon the
> technology itself to provide strong support.
> The TSI was developed so that four general stages describe the school or
> district's capability for each strategy, and also for each overall domain.
> The stages are broad generalizations, but can be used to better understand
> where a district may want to focus their improvement efforts.
> The four stages of capability are:
> Emergent — A strategy or domain that has a need for attention and
> improvement; the emergent strategy or domain is in the beginning states on a
> developmental continuum, and if the issues aren't addressed on-going support
> challenges will likely be found.
> Islands — A strategy or domain that has isolated areas of excellence, but
> still needs attention and improvement. Some effective practices are in
> place, but they are not systemic in nature.
> Integrated — A support strategy or domain that is doing a very good job of
> support in many areas.
> Improvements are recommended, but they are limited in nature.
> Exemplary — An outstanding strategy or domain; few improvements are
> necessary as most areas are supported well. Improvements will refine the
> support strategy.
> We hope this is of use to you. We'll work to have it added to the list of
> assessment tools and strategies posted on the VISMT site at
> Bill Romond