Steve Cavrak wrote:

> But definitely the key to making the best use of any
> computing device is to help users learn to use it in
> a functional rather than rote manner.

I couldn't agree more. My philosophy is that I don't support the
hardware or software, I support the user.


Thomas I. Chittenden
Information Systems Assistant
School of Business Administration
227 Kalkin Hall, UVM
Burlington, VT 05405
802.656.0800


> -----Original Message-----
> From: Steve Cavrak [mailto:[log in to unmask]]
> Sent: Friday, June 13, 2003 9:13 AM
> To: [log in to unmask]
>
> Lynn Cummings wrote:
>
> > Shouldn't we (CIT, Depot, CTL, UT&D, etc.) offer
> > just as much support for this new hardware as we
> > do any other hardware?
>
> My own guess is that is what will be happening; the
> issue really is never one of "support" (yes|no) but
> the "support timeline" ... i.e. how we ramp up for
> new products and how we (ecologically) dispose of
> old ones.
>
> Corey Gilmore wrote:
>
> > As for teaching people how to make the most of your
> > tablet PC, you'd need to ensure that everyone has
> > the same brand to do this the Right Way. I've got
> ? demo units here from Microsoft (an Acer), Toshiba
> > and Compaq and each one has a different set of buttons
> > on the 'frame'.
>
> Perhaps the absense of the "smiley face" might confuse
> some folks; the goal of a university experience is to
> get beyond the button pushing model of learning.
>
> But definitely the key to making the best use of any
> computing device is to help users learn to use it in
> a functional rather than rote manner.
>
> Steve