Thanks to the Technical Support Team for pulling out the stops and getting the
email problem fixed. When such a serious and massive technical problem comes
from out of the blue, the individuals who roll up their sleeves and fix
it--through the day and night--deserve special recognition. This highlights
both how dependent we are on our technology infrastructure and, most
importantly, how much we rely on the dedicated professionals who keep it
It was a nasty surprise, but you did a great job getting us back on line.
Quoting Roger Lawson <[log in to unmask]>:
> Yesterday, an IBM software problem with fiber channel drivers that
> connects the email (IMAP & POP) server caused extremely serious
> performance problems (to the extent that the system might as well
> have been idle. The misbehaving IBM driver was replaced with one from
> Emulex late last night. This appears to have solved the problem.
> Neither IBM or we know why the IBM driver was not working properly.
> Today email seems to be working as expected. However, there may be
> lingering problems. Many, many messages were queued in the Norton
> virus protection gateway yesterday, substantially exceeding its
> The technical support team worked continuously on the problem until
> nearly 4 AM this morning and were back early this morning to assure
> that things would be ok this morning. They are currently pulling
> queued messages out of the anti-virus queues, and then manually
> inserting a few messages at a time for delivery. The Norton product
> will be replaced with a competitive product over the semester break.
> Please accept our apologies for the interruption in service.
> Roger Lawson