I changed to NEMRC about a year ago. They have been very responsive to all
my questions and problems. Certainly there are problems, but every program
has them. I have to agree with everything that Paulette has said. NEMRC,
although not perfect is probably the best we have available.
----- Original Message -----
From: "Paulette Lafond" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, April 16, 2004 11:39 AM
Subject: Re: Accounting Software
> Ann: Sounds like you are not having a very good day, but it is Friday
> and the weekend is near.
> I have probably been one of NEMRC's biggest critics in the past so don't
> tell Ernie I came to bat for them and ruin my image here ---
> I do agree on the manual - I would prefer to look something up in a
> manual and address the problem myself rather than place a telephone
> call. I also need to say that we have all of their modules and we very
> very seldom have to even place a call to support any more. We are
> networked and have 16 systems connected to NEMRC alone - with operator
> abilities varying greatly.
> I am not sure what you are referring to on info not showing up on a
> report, but when I need to run a report and am unsure if it is the right
> report, I always do an individual first so that I can see if it is what
> I want. I believe that your cancelling of a print job is in your printer
> settings for your network and nothing to do with NEMRC -- I could be
> We run reports both on the 11x14 paper and the 8.5x11 and don't have any
> issues with margins. We also use the marriage licenses all the time. We
> did have a printing problem when we began, but it was a setting on our
> printer and Chris helped us work through that -- works perfect now. Cash
> drawers -- are you talking about being connected to cash receipts? In
> Milton we use the cash receipts module and have it linked to our General
> Ledger, Tax Administration and Utility Billing and it sure saves us a
> lot of duplicate work. If you are referring to Cash Receipts and
> balancing out individuals, a suggestion - for what it is worth: if you
> use different Remittance Numbers for each person, at the end of the day
> you could pull off your reports by remittances and still balance out
> your way -- you could then pull off a total day's receipts and the three
> should balance out.
> I am surprised that you are having such a hard time getting Ernie to
> address your issues - maybe you are not hollering loud enough - ha-ha.
> We always seem to get our issues addressed in a very timely manner.
> We looked at a number of software programs here in Milton prior to going
> with NEMRC about 10 years ago and although some of them had a lot of
> bells and whistles and might have been nice to have they also came with
> a hefty price tag and annual maintenance cost. We went with NEMRC not
> only because of cost, but because he was in a number of cities and towns
> in Vermont already and very much aware of the functions of a municipal
> office as well as the school districts - here we do accounts payable and
> payroll for both the town and school under our direction. We also get
> the advantage of having changes such as Act68 made at no charge to the
> town because it is a mandate throughout the State.
> I hear your frustration and feel for you because I was there to some
> extent before -- but I do have to say NEMRC is working for us and has
> worked for us for the past ten years. Are there things that I would like
> to see changed - yes. Do I have issues with reports being too large -
> yes - I sometimes feel as though Milton alone is killing an awful lot of
> trees to create the paper just to get one report. Do I wish that the
> windows versions of NEMRC were more like a windows version and not just
> a mirrowed copy of the DOS version - yes. Do I feel there is room for
> improvement - yes. But all in all, if I had to recommend a program - I
> would recommend NEMRC because it does work for us here and it does make
> our job much easier than without it.
> Have a nice weekend.
> Paulette M. LaFond
> Asst. Town Clerk/Treasurer
> Town of Milton
> PO Box 18
> Milton, VT 05468
> -----Original Message-----
> From: Vermont Municipal Government Discussion Network
> [mailto:[log in to unmask]] On Behalf Of Ann Webster
> Sent: Friday, April 16, 2004 9:43 AM
> To: [log in to unmask]
> Subject: Re: Accounting Software
> I might as well put in my two cents even though I seem to be in the
> minority. I am at the height of frustration so take me with a grain of
> NEMRC software has been my worst nightmare. Most modules are still in
> There is no manual. Information that I enter when receiving pmts does
> not necessarily show up on any report so I do not know where the info
> goes. Many reports do not have a display option so the best you can do
> is print to see what the report is. I always find this a hassle when I
> end up printing a 100 page report of something I don't want and
> canceling the print job appears to be an impossibility. Almost every
> time I want the programs to do anything that seems like a standard
> option on most software I have used in the past it becomes something
> that has to be programmed special for our town. I mean something like
> changing a margin so a report fits on the paper. We had so much
> difficulty with marriage licenses we finally moved all our info to
> Access and created the form. I have been to training sessions where I
> have learned almost nothing about the programs and one session I walked
> out and went home.
> In Middlebury we have three people working in my office collecting pmts
> and I like each one of us to balance our cash drawers separately at the
> end of the day. We have worked out a system where we do this, but NEMRC
> modules are currently a hindrance to this process. We also have several
> instances where data seems to be compromised (such as reports giving one
> total when displayed and then immediately giving another total when we
> print the report). Ernie convinced me that our problems stem from the
> way Middlebury was initially set up and possibly some network connection
> issues. I would love to work with them and make the system better but it
> took well over a month of me calling every single day to get a return
> call to set up a meeting date. We finally had the meeting on Jan 31,
> 2004. I thought the meeting went very well. Ernie assured me that he was
> going to inform his staff that Middlebury was a high priority was going
> to send me a proposal for our programming needs in order to start
> working with us to get our system set up as we needed. I was hoping to
> have everything in place for the tax deadline on March 10, 2004, but now
> I am just hoping to receive the proposal at some point. I am back to my
> daily call to ask if there is any chance I will receive something soon.
> Prior to beginning this process I was already frustrated with NEMRC
> software so I specifically went to visit towns that were pleased with
> NEMRC so that I could see how and why things were working differntly for
> them. I see the possibilities, but at this point I don't feel that we
> will get there.
> I would like to say for the staff at NEMRC who take care of the phones
> and help with daily technical support they are fabulous. They respond
> quickly and get to the heart of the problem as quickly as possible. They
> are very friendly and appear to have very good attitudes. I would love
> to have this system working for me, but my current attitude is that if I
> were running a business and had the authority to change the software for
> the entire organization this software would be long gone.
> As I say take me with a grain of salt. I could not possibly be at a
> higher level of frustration right now and still have the ability to
> breathe air.
> Thanks for letting me vent!
> > -----Original Message-----
> > From: Colleen T Haag [SMTP:[log in to unmask]]
> > Sent: Friday, April 16, 2004 8:19 AM
> > To: [log in to unmask]
> > Subject: Re: Accounting Software
> > Joan:
> > NEMRC has been around a long time and despite any problems towns may
> > have had their support is available at all times and the programs work
> > well for Vermont towns.
> > Colleen Haag
> > Shelburne
> > -----Original Message-----
> > From: Vermont Municipal Government Discussion Network
> > [mailto:[log in to unmask]] On Behalf Of Joan Lehouiller
> > Sent: Thursday, April 15, 2004 8:47 AM
> > To: [log in to unmask]
> > Subject: Accounting Software
> > The Town of Underhill is researching municipal accounting software.
> > Would anyone be willing to share their experiences and/or
> > reccommendations regarding the accounting software their town is
> currently using?
> > Specific issues of concern are whether or not there is technical
> > support or a manual available, the cost involved, training commitment,
> > "user friendly" (?)....., computer expertise background required....
> > and any other comments that may apply.
> > We would appreciate any comments or suggestions. Thank you. Joan,
> > Town Treasurer