Sorry if a double posting occurs - I don't think the first post made it.
Eric and others:
You may want to use the ISTE Technology Support Index to build a
profile of your school in terms of hardware support as well as other
support- professional development, etc.
Several "audit" documents have instruments to index support, etc. Let
me know if you would some more information.
Frank J. Watson
175 Poker Hill Rd
Underhill, VT 05489
"I'll see it when I believe it"