At our Central Vita-Learn meetings we have discussed trying to compile
training/self-help resources for staff and students: a "virtual help-desk"
if you will. I have been using a shared network folder ("How To") for staff
and students to find basic directions for common tasks. At this point most
are written but we are starting to include some photo documentation as well.
The next step is to get these onto our web pages.

Are others using a similar (or alternative) method for "self help"?


Eric Hall
Technology Coordinator
Waterbury/Duxbury Schools
Washington West Supervisory Union
Waterbury, VT



> David,
> 
> I totally agree.   We need to explore such tools that will help us take some
> pressure off the tech support folks, especially in the area of routine
> procedures.   I still remember Kay's striking example of using video with an
> IEP 
> student and witnessing a teacher in Eric Hall's computer lab at Crossett Brook
> looking up a video on the network on how to use a digital camera.   Very good
> stuff.
> 
> 
> In a message dated 11/10/05 8:09:08 AM, [log in to unmask] writes:
> 
> 
>> Reading Tommie's ratio of support staff to clients makes me think 
>> perhaps we ought to clone our support people to improve the ratio 
>> using video ipods showing how support people check that everything is 
>> plugged in etc.
>> 
> 
> 
> 
> 
> 
> Tommy J. Walz
> Technology Coordinator
> Barre Supervisory Union
> 120 Ayers St.
> Barre VT 05641
> 
> Tel 802-476-5011