I doubt that you will be able to clean the inbox. SAV 10.0.1 and SAV
10.0.2 have the same scan engine with the same virus definition sets.
There are no new features in 10.0.2, just bug fixes.
You should be able to restore the Inbox from quarantine, but SAV likely
will quarantine it again on next access. I think your best course of
action might be to:
* restore the Inbox from quarantine
* uninstall SAV,
* migrate the Inbox from a local POP directory to a server IMAP folder.
* perform a thorough malware remediation on the computer (reinstall
SAV, run Trend HouseCall, etc)
* Allow SAV to detect and remove viral attachments as they are
accessed via IMAP in the future.
Larry Kost wrote:
> At 11:40 AM 3/2/2006 -0500, you wrote:
>> is his mailbox imap?
>>> I am running a virus scan on a PC for a faculty member and symantec
>>> has quarantined his inbox (Netscape Mail). I don't want to delete
>>> it so can I just get it out of quarantine? If so and there really
>>> is something bad hiding there, how do I clean it? He had a very old
>>> version of Norton and with the new version 10.0.1 a bunch of threats
>>> were found. Any chance that 10.0.2 might clean instead of
>>> quarantine the inbox? I need some suggestions fast.
>>> Larry Kost