Hi Stef,

I am very interested in serving as a technical helper for the  
Computing help fairs.  I just spoke with Carol and I believe it will  
be a great experience.  Please sign me up for Monday, 8/28 1-5 PM.  I  
will definitely want to attend the training session as my UVM  
experience is limited (six months) and I am sure there is much that I  
do not know.

Rich Downing
Senior Analyst/Programmer
University of Vermont
CIT/AIS
[log in to unmask]
802.656.0296


----- Message from [log in to unmask] ---------
     Date: Thu, 20 Jul 2006 09:48:02 -0400
     From: Stefanie Ploof <[log in to unmask]>
Reply-To: Technology Discussion at UVM <[log in to unmask]>
  Subject: Request for assistance: Computing help fairs
       To: [log in to unmask]


> Hi everyone,
>
> Please pass this message along to anyone you think may be interested.
>
> CIT Client Services will be holding computing help fairs for new and
> returning students on Monday, August 28, Tuesday, August 29, and
> Wednesday, August 30 from 1pm-5pm.  CIT is looking for additional UVM
> helpers for these events, as they tend to attract a higher volume of
> clients than our staff can speedily assist.  This year we would appreciate
> assistance with two different positions:
>
> 1. Technical helpers to do hands-on troubleshooting, repair, reimaging,
> question answering, etc. of software issues as well as triage of hardware
> issues.  Many problems have historically been related to malware.  Three
> to five additional helpers per day are needed.
>
> 2. Non-technical helpers to assist our CIT intake coordinator with handing
> out intake sheets to clients, directing clients to the next available
> technical helper, and collecting the sheets once clients have been
> assisted.  One helper per day is needed.
>
> All UVM community members (faculty, staff, and students!) are encouraged
> to reply.  If you have a desire to help but a concern about your skill
> level you are encouraged to throw your worry out the window and respond
> anyway.  A training session will be offered for both positions.  A CD
> toolkit is provided to the technical helpers.  Please note that CIT does
> not have funds to pay for your time, but we do offer you free snacks and
> beverages courtesy of Res Life and Sodexho!
>
> Please email me directly with the days and times you are available, and
> for which position.  Thank you _so much_ to those of you who offer your
> time and assistance during that very busy part of UVM's academic year!
>
>
> ~Stef, leader of CIT Client Service's Back-to-School team (among many
> other hats ;)
>
> ----
> Stefanie Ploof
> CIT Client Services
> CALS Information Technology Office
> University of Vermont, Burlington
>


----- End message from [log in to unmask] -----