I searched for a while yesterday but couldn't find the article that
talked about the extension, so I just called Ray. All of us here
remember reading different articles saying that they did extend the
warranty (for the motherboard only) to five years though. We're in the
fifth year for our original purchases of the GX 270 model so, we went
ahead and checked the majority of our systems this summer and have 46
motherboards sitting here in three separate boxes (the trick now, is
actually finding the time to replace them at the start up of the school
year). What we ended up doing is calling a Dell "Escalation Specialist"
and worked with them to get the bulk replacement systems.
The only advice I can offer for the validity of the extension is to call
your Dell rep and ask them to verify it. So far, every time we call
with a raised capacitor issue we've had no problem getting a replacement
board (and we've had over 100 - yes, we are tracking them) but, I'm sure
that's eventually going to dry up (which is why we manually checked all
our systems this summer).
Sorry I can't give you a more definite answer on the extension, but I
have to go replace some GX 270 motherboard's...
District Network Services Coordinator
South Burlington School District
Phone: (802) 652-7297
Fax: (802) 652-7013
E-Mail: [log in to unmask]
From: School Information Technology Discussion
[mailto:[log in to unmask]] On Behalf Of Vince Rossano
Sent: Wednesday, September 20, 2006 10:39 AM
To: [log in to unmask]
Subject: Re: gx270s
I just had Dell support ship me a new motherboard for free on a system
that is about a month beyond warranty. The tech said they'd do that
"because it's this motherboard issue". I asked if there was a formal
extension of warranty and the tech said there was but didn't know how
long the extension was for.
I hope you're right, Steve, about it being a one year extension because
we still have a bunch of barely-out-of-warranty 270's in service and I
can't afford to replace all the motherboards I expect to fry in the next
Information Technology Director
Montpelier Public Schools
Montpelier, VT 05602
>>> On 9/18/2006 at 10:02:08 am, in message
<[log in to unmask]>,
[log in to unmask] wrote:
> I may be wrong, but I thought Dell extended the warranty on all the
> 270 motherboards by 1 year?
> Steve Walker
> District Network Services Coordinator
> South Burlington School District
> Phone: (802) 652-7297
> Fax: (802) 652-7013
> E-Mail: [log in to unmask]
> From: School Information Technology Discussion
> [mailto:[log in to unmask]] On Behalf Of Raymond Ballou
> Sent: Monday, September 18, 2006 9:49 AM
> To: [log in to unmask]
> Subject: gx270s
> Dear list:
> had my first gx270 failure (steady amber power light) OOW of a
> mobo. Replacement parts come with a 90 day warranty, we were 42 days
> beyond that.
> the board from dell is on backorder, part# cg56 $124.95.
> anyone know of an alternative, preferably cheaper supply?
> please don't email me directly, we are having incoming email
> our website host made some changes over the weekend.
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