I did the math on this several years ago when we bought an Apple Mobile lab
with 18 iBooks. Apple Care would have cost over $3200 for the computers. I
figured that we could do a lot of repairs for $3200, and decided against it.
I'm glad I did -- we've actually spent only a very small fraction of what
Apple Care would have cost. On the other hand, I advise individuals buying
their own iBooks to get the Apple Care, since they can't self-insure.
On 2/1/07 11:49 AM, "Vince Rossano" <[log in to unmask]> wrote:
> Whether it's computers, cars, or toaster ovens, "maintenance plans" are
> not set up to lose the manufacturer money. On the average, end-users
> lose money, but it's a crap shoot. While I never buy the extended
> warranties on personal electronic devices (or cars, for that matter),
> I'm more risk-averse when it comes to school situations. I would rather
> take the chance of losing a little money on a support contract that I
> don't use than suffer a catastrophe such as Steve mentions. Even if I
> wanted to do it, I wouldn't have the funds to replace a cartful of
> laptops in the middle of the school year.
> That said, I would be interested in seeing a study on cost-benefit in
> this area. The key, though, may be the "self-insuring." The way our
> budget gets trimmed every year, I don't think we could get away with
> budgeting a significant amount of money to hold in reserve waiting for
> the above-mentioned catastrophe.
> BTW, another issue to consider in the laptop vs. desktop decision is
> the extra amount of time it takes to support laptops. Our experience is
> that they require at least half-again the attention of desktops. Even
> if you've got a support contract, when something goes awry, you need to
> do some troubleshooting and then get on the phone with the
> manufacturer's support people to confirm it's their problem (and we all
> have war stories about that process). You may not want that to be the
> deciding issue in which way to go, but if you are converting from
> desktops to laptops, you'd better factor in some added support time.
>>>> On 2/1/2007 at 9:43 am, in message
> <[log in to unmask]>,
> [log in to unmask] wrote:
>> It would be very interesting to see a true cost analysis of Complete
>> Care from schools that have had computers for the life of the
>> The gut feeling is that it's well worth the cost, and certainly there
>> a safety net aspect to it, but it would be very useful to see the
>> cost of the repairs that would not otherwise be covered by standard
>> warrantees, versus the total cost for the Complete Care coverage for
>> the computers bought that year. Businesses sometimes discover when
>> do the cost-benefit analysis that self-insuring saves a significant
>> amount of money when the entire fleet is considered. Of course, the
>> that you have coverage in the event that someone sends the entire
>> down the stairwell has to be considered. Still, one measurement is
>> a thousand expert opinions.
>> --Steve Barner, South Burlington High School
>> From: School Information Technology Discussion
>> [mailto:[log in to unmask]] On Behalf Of Todd Ponto
>> Sent: Thursday, February 01, 2007 8:36 AM
>> To: [log in to unmask]
>> Subject: Re: How Low Will You Go?
>> Here at ONSU all of our schools have at least one 16 unit laptop
>> lab some even have three labs. They are all Dell laptops with 4yr
>> warranty with complete care to cover accidents. We have had staff
>> coffee on two units, we have had staff drop two units and break the
>> screens, and a few students that broke keys off from keyboards.
>> According to dell the keyboards would have been covered under normal
>> warranty but the rest is only covered under the complete care which
>> the accidental warranty. They have replaced the units or sent new
>> within a few days at the most. Great service so far would not get a
>> without the accidental coverage.
>> Todd Ponto
>> Orange North SU
>> Director of Technology
>> voice: (802) 433-5818 x318
>> cell: (802) 318-3748
>> fax: (802) 433-5825
>> [log in to unmask]
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