I wonder if anyone here has some suggestions about how a difficult situation 
might be handled.

What looked to me to be a House Sparrow is flying around inside Hannaford's 
Supermarket in Essex.  I inquired about it and the person running the register 
said, "Shouldn't the bird have flown south by now?  If we let it out, won't it 
die?"  I explained that House Sparrows winter over here.  He just shook his 
head.  So I asked to speak with the manager and the Assistant Manager, Terri, 
told me that the Manager is working on it.  His name is John.  When I got home 
I called and asked to speak with John, but he won't be in until tomorrow.  So I 
got to speak with Terri again.  I explained that the bird will at very least need 
water and she said she thought there must be some.  So I said, "You have an 
open source of water available in an obvious spot for the bird?" and she 
laughed and said, "Your best bet is to call John tomorrow."  I said that the bird 
will need at least water to survive and she said, "Well it's been in here for 
several days."  So much for the Manager doing something about it?

I will call John tomorrow, but I am wondering if anyone here has some 
expertise and equipment (netting?) they could maybe offer to go over and help 
the poor bird out...?  I think the store is open 24/7 with bright lights...which 
complicates things greatly from the bird's perspective.  The poor creature!  I 
am not impressed with how this seems to be being handled, and hope John can 
reassure me in the morning.    

Thanks for any help you can be.  If you have ideas for John, the store phone 
number is 878-0274.