Thanks for the suggestion... I just heard back from Bob in
Kenya. VPN did the trick. Why didn't I think of that?
He is now happy, which makes me happy.
At 04:12 PM 3/26/2008, you wrote:
>He's using some kind of local ISP I assume? This is probably related to
>them, specifically how they have setup their connections to the outside
>world. Have the client run ipconfig and see what they get back. I'd
>suspect that it'll be a private IP address. The ISP will likely be using
>NAT and has multiple routes/carriers out (depending on where in Africa at
>least one will almost certainly be satellite based). They may have their
>network set to not worry about which route out it used last, so if it uses
>the other one the person would get that message. If the ISP doesn't have
>their own block of IPs (And it's getting harder to get ARIN to give you a
>set) then this is a common problem if they have multiple routes out using
>1) Have the ISP config their network to more properly route traffic of an
>established connection out the same route each time. Although I'm not sure
>how likely this is to be relayed to the right person/resolved.
>2) Try using our VPN, though if one of the links is over satellite this may
>not work due to latency. It's worth a shot however. Perhaps our web based
>VPN will work?
>3)... Anyone? I'm needing more caffeine before delving into the really
>creative options. ;)
>4) I'm completely off in left field and the problem is something else
>From: Technology Discussion at UVM [mailto:[log in to unmask]] On
>Behalf Of John K. Cooley
>Sent: Wednesday, March 26, 2008 3:53 PM
>To: [log in to unmask]
>Subject: Webmail question
>I have a faculty member who is currently in Kenya, using UVM-Webmail
>via FireFox on 2 different Win XP laptops. He is consistently
>getting bumped out after a minute or two with the following message:
>"Your Internet Address has changed since the beginning of your
>Webmail session. To protect your security, you must log on again."
>This message is right above the user name on the webmail sign in page.
>He connects using a modem connected to a USB port.
>He is using the latest NOD32, installed last week.
>Needless to say, but I can't make a office visit for this one (my
>passport has expired), and he can not bring it in to the walk-in clinic.
>Any ideas of what might be happening and how to circumvent the
>issue? Something with the cell carrier perhaps?
>Thanks for any input.