The issue Kevin raised has been resolved.
In an effort to meet many different needs, we've set up multiple ways to get
to network resources. This makes it possible to get to your data in lots of
different ways, but it also adds some complexity.
When you say you are working from home and can't access your shared drive,
here's what I think you are trying to do:
o Using your UVM domain-joined computer
o Using the UVM VPN Client
o Trying to open you're the S:\ drive in "My Computer"
If that's what you're trying to do, it could be that your laptop has Offline
Files enabled. This makes accessing your individual storage in "My
Documents" available to you even when you have NO network connection. With
Windows XP, there are a few wrinkles (that get better with Vista and Windows
7) in that feature; one of them treats the s: drive as offline when you're
"My Documents" folder is in offline mode. If you look in S: and see no
folder at all, even though you are running the VPN, this is probably the
If you can tell Windows to work in online mode, then you should see s:\sfs
Documentation about (most of) the different ways to get to files from off
campus is located at:
I hope I've helped, and not added to the confusion.
From: Technology Discussion at UVM [mailto:[log in to unmask]] On
Behalf Of Zoey Trenkle
Sent: Tuesday, February 10, 2009 9:17 AM
To: [log in to unmask]
Subject: Can't access share drive from home
Maybe this is related to the posting below? I'm at home today and can
not access my share drive or that of our department (SFS). Error is:
"Documents in this folder are not available. The folder may have been
moved or deleted, or network problems may be preventing a connection to
Kevin Hytten wrote:
> Would these problems affect web access to shared active directory space?
> For example.. we have a link in ResLife to a few html pages for staff
> members that are in our department active directory space:
> And this morning these pages are not accessible anymore.
> Mike Austin wrote:
>> There have been some problems with the webservers today and over the
>> Sorry for the delayed response - we were heads down today working on
>> fixing this.
>> We deployed new web servers a couple of weeks ago. Late last week,
>> we fixed an issue that was causing occasional kernel panics on the
>> systems (largely unnotied by people because our load balancers moved
>> connections to other nodes that were up in the cluster).
>> Now that the systems are staying up longer, we have run into a new
>> set of bugs that appear to be due to an interoperability problem with
>> Linux and AIX.
>> We're continuing to delve into it and working on a solution.
>> In the meantime, we've changed our load balancers to move us back to
>> the old web servers quickly if/when this problem happens again, and
>> updated paging alerts to more quickly notify us of the problem.
>> If you see the problem again, feel free to report it to [log in to unmask]
>> On Mon, 9 Feb 2009, Kevin Hytten wrote:
>>> Anyone else having problems with the web today? I am doing some
>>> form and web page updates and I see Forbidden errors... refresh it
>>> is back! refresh... template errors... refresh... Forbidden..
>>> Something screwy is going on :-)
>>> Kevin Hytten
>>> Assistant Director for Information Services
>>> Department of Residential Life
>>> University of Vermont
>>> Robinson Hall, 406 South Prospect Street
>>> Burlington, VT 05405-0364
>>> Phone:(802)656-7927; Fax:(802)656-1142
>>> e-mail: [log in to unmask]
J. Zoey Trenkle
Information Systems Professional
University of Vermont
Student Financial Services