Four years ago we bought 100 Dell laptops for the teachers. Bought three
year warrantees with on site service. About 25% had motherboard issues in
the first two years, got to know the repair guy pretty well, but Dell was
good about repairing them. You call their tech support, and you say the
laptop is for business use, and you get a tech quite quickly. People I
know who have Dells at home say they call and wait 1/2 hr. Was really
worried when the warrantees expired the end of last year, but have had
very few failures this year. Also, like others have said, the cords on
the power supplies don't hold up. Dell replaced all those until the
warrantees expired, too. I've bought quite a few since. The price on
those keeps rising. I bought a few several years ago, just to have
spares, because teachers come to me and say, "I left my power supply at
home...". They charged me $25, I think. Then they went to $30, and the
last time, they quoted me $45.
Our career center bought a lot of HP laptops a couple of years ago, most
of them with only one year warrantees. (They don't get me as involved in
procurement as the high school does.) Have had a smattering of hard drive
failures, and a couple of screen failures. Their tech support is easy to
deal with, but they really ticked me off a couple of weeks ago. Had a 60
gig hard drive fail, they shipped me a replacement that also can be called
60 gig, but it's capacity was just a few blocks shy of the one it was
replacing, and I couldn't put my standard ghost image on it.
Lenovo: we have a couple of carts with Lenovo 3000 laptops. They have the
annoying habit of occasionally refusing to recharge the battery, if it
gets completely drained. The fix is to remove the battery while the AC
adapter is plugged in, and then reseat it, then it'll start charging.
Rather inconvenient for teachers, though, who sometimes go to use a cart
that's been plugged in all night, and 1/4 of the batteries are still dead.
Haven't had the time to research if there's a patch to fix this behavior.
We also have lots of thinkpads, had better luck with those, in fact
they've generally been the most reliable model we've had. IBM threw so
many of their own utilities onto them that started up when you log in,
that it used to take 5 minutes from power on before they were really ready
to use, though, I ended up weeding off a lot of that.
Brattleboro Union High School District # 6
School Information Technology Discussion <[log in to unmask]> writes:
>RNESU is starting to think about next year's laptop purchases (and
>late-year purchases for this year). We are interested in hearing from
>other folks - what have you been buying - whether you've been happy with
>the make/models, whether you've had any problems that might help inform
>our decisions.. anyone going in a new direction next year?
>We appreciate any suggestions/feedback that you provide.
>Thanks very much,
>Technical Support, RNESU