I had tried using remote assistance a few years ago initially hoping it
would be my remote elixir of wonder. But I have rarely gotten it to
connect to me in those situations when a client is behind a nat router
and I am as well. Maybe they've worked through those bugs and it works
better these days. Any feedback on that sort of home based rather than
campus based setup?
I had tried a trial version of logmeinrescue.com a couple weeks ago. I
ran a number of remote help sessions with it with some very good
success. I have to admit I was impressed. Works on macs and PCs. You
can even pay more to have access to smartphones. (wasn't my concern, but
may be interesting to some). Works through a web browser, so you can
send someone a link to initiate a remote session or just have them go to
logmein123.com and enter a pin code you generate. Felt fairly polished.
This discussion is quite timely as I am starting to investigate a good
option for our group.
Geoffrey Duke wrote:
> I have used the Remote Assistance feature of XP/Vista/Windows 7 many times,
> which is not the same as Remote Desktop. It meets the first four criteria,
> below. Although it isn't Open Source, it is built into Windows OSes, and so
> doesn't require installing additional software.