I too have not used Remote Assistance in awhile, I did however, try to
use it a few months ago.That attempt was unsuccessful from home. The
home user/client needs to forward the remote assistance ports through
their router (at least they used to) to the computer's IP that they wish
to have supported. This was a pain for me to setup everytime.
What is great about Single Click is that its just like LogMeIn Rescue in
the sense that the user runs one executable that asks them if its okay
to run and make a connection to the technician. The technician that has
the responsibility that the IP they hardcode into that executable has
the proper ports forwarded. So if I have it sent to my IP at home to
support my family members, I would have to make sure my router forwards
that VNC IP to my desktop computer... which is very easy. One port
forward on the tech's end versus a number of them on the client end the
other way. Also, if I give a client the address
www.example.com/techconnect and then whenever my IP Address changes or I
wish to add more available techs to that executable, I just simply
re-upload the client exe and the path stays valid. So for a free client
and what we were looking for over here, as I said,
reslife.uvm.edu/techconnect is what we use and it works out great for us
with SC. I can confirm this works with XP, Vista, and Win7.
Now, onto LogMeIn Rescue... there is no port forwarding at all because
its all web based, you give the client a confirmation number and at
logmein123.com they type it in as Bryan stated. I loved this program
when I worked for the helpdesk at PSU because it also works for XP and
Vista (and I'm guessing Win7 because of Vista support, but I haven't
ever confirmed it) and INCLUDE Mac, which is handy for departments or
support desks that do support macs. Also, I think someone mentioned the
reboots are supported, as well as having MANY other features including a
chat window (though ultra vnc sc does this too). Client management is
easier because you could virtually be connected to a bunch of different
clients at once and you have a control panel list, UVNC SC is a bit
different in this aspect and you'd have multiple windows open. Reboots
the user would have to re initiate the connection, etc.
So, out of all the different remote viewing and remote support software
I've ever used, these are the two I'd recommend hands down.
Paid (Subscription based): LogMeIn Rescue
Free (and Open Source): Ultra VNC and Single Click Addon
Sorry if I re-iterated stuff I already said a bit too much, I just get
excited about this software... its very empowering. If anybody would
like I demo of SC please feel free to email me off list.
Bryan Fleming wrote:
> I had tried using remote assistance a few years ago initially hoping
> it would be my remote elixir of wonder. But I have rarely gotten it
> to connect to me in those situations when a client is behind a nat
> router and I am as well. Maybe they've worked through those bugs and
> it works better these days. Any feedback on that sort of home based
> rather than campus based setup?
> I had tried a trial version of logmeinrescue.com a couple weeks ago.
> I ran a number of remote help sessions with it with some very good
> success. I have to admit I was impressed. Works on macs and PCs.
> You can even pay more to have access to smartphones. (wasn't my
> concern, but may be interesting to some). Works through a web
> browser, so you can send someone a link to initiate a remote session
> or just have them go to logmein123.com and enter a pin code you
> generate. Felt fairly polished.
> This discussion is quite timely as I am starting to investigate a good
> option for our group.
> Geoffrey Duke wrote:
>> I have used the Remote Assistance feature of XP/Vista/Windows 7 many
>> which is not the same as Remote Desktop. It meets the first four
>> below. Although it isn't Open Source, it is built into Windows OSes,
>> and so
>> doesn't require installing additional software.
IT Support Specialist
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