Quoting Susan Briere <[log in to unmask]>:
> Any thoughts or suggestions for preventing future occurrences, or
> locating the missing messages?
The starting point for most issues like this is
(1) documenting the environment (which computer (at school desktop,
school issued notebook, personal computer at home, etc), OS version
number, Browser(s) version numbers, and "other issues" (what are other
programs on the computer such as adware, malware, spyware, filesharing
software, etc ...)
(2) making sure the system and software are up to date (gmail is
pretty advanced with browsers, so old versions may not really work
well, especially on a system that has not been "refreshed" recently.)
(3) clean up systems regularly - especially browser caches ...
(4) encouraging people to use a robust browser (a plug for firefox ...
I know that older safari (os 10.3.9 variety) do not perform well in
gmail ... or almost anything now a days :( )
I've never seen google lose mail, certainly in the way you've
mentioned. But I have seen browser cache create havoc with other web
applications. On our public machines, we've set the browser defaults
so that they delete all private data when they close.
The other thing you might investigate is the nature of the mail that
is disappearing ... is it mail from a mailing list (what does google
do when several users have received the "same" message and a number of
them mark it as "spam" ... does unread spam get deleted before you
have a chance to read it ?
(Mailing list stuff probably should be moved to a "group" or a "blog"
function - just for record keeping purposes ...