You always have to have a credit card handy for contacting support.
They should refund the charge when it is determined that your case is
related to a security update.

-Greg

On 2/19/2010 3:48 PM, Ernie Buford wrote:
> Sadly, I'm not having any success installing these updates manually on
> either system.  What now?  Isn't there free tech support from
> Microsoft for security updates?  (Their online "email a support tech"
> routine just takes me to options that cost money)
>
> The updates in question are:
>
> Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB954430)
> Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)
>
> On 2/19/2010 9:12 AM, Lyman Ross wrote:
>> I had a similar problem this week.  When I looked at the update log
>> there was a microsoft xml core services update that had failed
>> repeatedly.  I resolved the issue by canceling the update,
>> downloading the file directly and installing it by hand.  Since then
>> I've had two updates run without a hitch.
>>
>> -Lyman
>>
>> Ernie Buford wrote:
>>> Anyone else having recent issues with Windows Update?  I'm
>>> experiencing some issues this week and currently have 2 typically
>>> curious update sessions underway.
>>>
>>> One workstation, recently upgraded to Windows 7 (clean install) is
>>> sitting there "checking for updates".  I opened Windows Update and
>>> hit the "check for updates" button about an hour ago, and still the
>>> green "progress" bar is in motion (at least the green bar is doing
>>> something!).  This happened a day or 2 ago and eventually came to a
>>> resolution after a similarly ridiculous amount of time.
>>>
>>> Meanwhile, over on my Macbook Pro, which has also recently had a
>>> Windows 7 upgrade (along with Bootcamp driver upgrades for W7), I
>>> have the blue screen that says "installing updates; don't turn off
>>> or unplug your computer".  Well, the computer wasn't plugged in when
>>> I shutdown, so it shouldn't be trying to install updates in this
>>> state anyway.  I plugged in the power, and it's been at it for more
>>> than 30 minutes.  Same thing happened at home last week.  I was
>>> watching TV in the evening at the time, so I just let it go, and it
>>> finally powered off after an hour or more.
>>>
>>> The Windows 7 honeymoon is winding down.
>>>
>>> Ernie