Hi Andrew et al.,

It turns out there was indeed a problem with PeopleSoft HR yesterday,
which lasted roughly from 3:30am through 1:25pm.

My understanding is that our monitoring processes worked fine and
triggered a page at 3:30am.  At that point a staff member reviewed and
implemented a fix, then signed off believing the problem had been
addressed.

Unfortunately, the problem wasn't completely resolved; and, to compound
matters, the monitoring function was inadvertently left in a disabled
state.  The result was the outage Sunday morning and into the early
afternoon.

Andrew, thank you for reporting the problem yesterday, and my apologies
to all for this service disruption.

Michael Grundhauser
ETS


Andrew Hendrickson wrote:
> Now it is.
>
> On Jan 31, 2010, at 2:14 PM, Don Tripp wrote:
>
>
>> I answered you before I checked for myself (that will learn me).
>>
>> PeopleSoft HR appears to be working fine for me.
>>
>> Can you check again and let us know?
>>
>>
>>
>>
>>
>> On 1/31/2010 2:12 PM, Don Tripp wrote:
>>
>>> I'll see if I can notify the appropriate persons.
>>>
>>> I had thought the servers were on automatic notification...
>>>
>>> -d
>>>
>>>
>>>
>>>
>>> On 1/31/2010 1:18 PM, Andrew Hendrickson wrote:
>>>
>>>> I can log into the financial side, but not into HR.
>>>>
>>>> Andrew Hendrickson
>>>> CAS, IT Administrator
>>>> UVM, College of Arts & Sciences
>>>> 438 College Street #402
>>>> Burlington, VT
>>>> 05405
>>>>
>>>> 802-656-7971
>>>> 802-656-4529 (fax)
>>>>
>>>> [log in to unmask]
>>>>
>>>> To submit a request for service please use:
>>>> http://footprints.uvm.edu/ashelp.html
>>>>
>>>>
>> --
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Donald Tripp, Security Specialist
>> Enterprise Application Services
>> and Information Security Office
>> [log in to unmask]
>> 802-656-4104
>>