Here is what I got from the Helpline:
Issue Number: 19796
Entered on 10/14/2010 at 15:00:22 EDT (GMT-0400) by Janet Arnold:
Entered on 10/13/2010 at 10:26:14 EDT (GMT-0400) by Charley Ferguson:
Thank you. This is indeed a problem with the file transfer site. There
are two solutions:
1) The immediate fix:
a. Find the file you want to zip (even if it's in a folder).
b. Rename the movie so it does not contain an extension. For example
"AwesomeMovie.mp4" -> "AwesomeMovie"
c. If you have a folder full of files do b. for all of them.
d. Zip the folder and upload as normal. The files will work when you
2) The long term (better) fix: I have emailed the group that
administers the file transfer system with a description of your problem
and all the information I found. They will be looking into the problem
and resolving it in the near future.
If you have further questions please either respond to this email or
call us at 656-2604.
Thank you for contacting the UVM Computer Helpline, Charley, ETS
From: Technology Discussion at UVM [mailto:[log in to unmask]] On
Behalf Of Jarlath O'Neil-Dunne
Sent: Friday, October 15, 2010 9:59 AM
To: [log in to unmask]
Subject: File Transfer Service Not Working
I have not been able to get the file transfer service to work yesterday
or today. After going through the usual routine I receive the following
There was a problem storing [NAME OF FILE I UPLOADED]. Please try again.
University of Vermont
Spatial Analysis Laboratory
Web site: www.uvm.edu/~joneildu