By the way, I tested the quick fix with a PDF file and when you download
it, you need to rename it with the extension or choose what program to
use to open the file.

Ramani





-----Original Message-----
From: Technology Discussion at UVM [mailto:[log in to unmask]] On
Behalf Of Sunderaju, Ramani
Sent: Friday, October 15, 2010 10:08 AM
To: [log in to unmask]
Subject: Re: File Transfer Service Not Working

Here is what I got from the Helpline:

Issue: ftp
Issue Number: 19796

Status: Open

Description:

Entered on 10/14/2010 at 15:00:22 EDT (GMT-0400) by Janet Arnold:

Entered on 10/13/2010 at 10:26:14 EDT (GMT-0400) by Charley Ferguson:
Dear Janet,

Thank you. This is indeed a problem with the file transfer site. There
are two solutions:

1)  The immediate fix:
a. Find the file you want to zip (even if  it's in a folder).
b. Rename the movie so it does not contain an extension. For example
"AwesomeMovie.mp4" -> "AwesomeMovie"
c. If you have a folder full of files do b. for all of them.
d. Zip the folder and upload as normal. The files will work when you
download them.

2) The long term (better) fix: I have  emailed the group that
administers the file transfer system with a  description of your problem
and all the information I found. They will  be looking into the problem
and resolving it in the near future.

If you have further questions please either respond to this email or
call us at 656-2604.

Thank  you for contacting the UVM Computer Helpline, Charley, ETS
Technician





-----Original Message-----
From: Technology Discussion at UVM [mailto:[log in to unmask]] On
Behalf Of Jarlath O'Neil-Dunne
Sent: Friday, October 15, 2010 9:59 AM
To: [log in to unmask]
Subject: File Transfer Service Not Working

I have not been able to get the file transfer service to work yesterday
or today.  After going through the usual routine I receive the following
error:

There was a problem storing [NAME OF FILE I UPLOADED]. Please try again.

Any ideas?

Thanks,
Jarlath
--
Jarlath O'Neil-Dunne
University of Vermont
Spatial Analysis Laboratory
802.656.3324
Web site: www.uvm.edu/~joneildu
Blog: http://letters-sal.blogspot.com/