On Fri, 21 Jan 2011, Andrew Hendrickson wrote:
> I looked into Bomgar originally, but got diverted by the SAA group and
> the fact that Simplehelp was already deployed, if not up to our security
> standards at the time.
We need to find time to start working on SimpleHelp again - there are
still some security concerns with the product, but we haven't followed up
with the vendor in a few months.
> I couldn't see much of a difference in functionality between the two and
> Simplehelp is literally $295.00 plus the cost of server support. Bomgar
> is much much more expensive and is licensed in a way that makes it more
> expensive the more we use it.
Bomgar is a great solution. However, it's a few thousand dollars for the
appliance, and then between $2,000, and $3,000 per technician!
If this is a really important tool for you, and you'd like to see
SimpleHelp, I can create a technician account for you.